China Mobile Increases Customer Service in Telecommunications with IONA (FREE)
【名称】：China Mobile Increases Customer Service in Telecommunications with IONA【作者】：必填
【格式】：PDF
【页数】：2
【语言】：中文(默认)
【摘要或目录】：
The Chinese mobile telecommunications market has experienced an enormous
increase in demand in recent years. Customers are looking for new services
and higher qualities of service than ever before. In order to promote service
quality and establish a dominant position in a market of fierce competition,
China Mobile decided to evaluate its existing Business Operation Support
System (BOSS) with the future in mind. With the industry changing so quickly,
China Mobile decided that the new BOSS system would have to support
decision-making support, customer relationship management, and new
business adaptability.
The BOSS project is a framework..................
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