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【名称】：Measuring Information Systems Delivery Quality
【作者】：Evan W. Duggan Han Reichgelt
【格式】：PDF
【页数】：383
【语言】：English
【出版社】：Idea Group Press
【出版日期】：2006
【摘要或目录】：
Foreword ......................................................................................................... vi
Joseph A. De Feo, Juran Institute Inc., USA
Preface ........................................................................................................... viii
SECTION I: INTRODUCTION AND Overview
OF QUALITY CONCEPTS AND DIMENSIONS
Chapter I. The Panorama of Information Systems Quality .................. 1
Evan W. Duggan, University of Alabama, USA
Han Reichgelt, Georgia Southern University, USA
Chapter II. An Overview of Software Quality Concepts and
Management Issues .................................................................................... 28
Alain April, École de technologie supérieure, Québec, Canada
Claude Y. Laporte, École de technologie supérieure, Québec, Canada
Chapter III. The Different Views of Software Quality ......................... 55
Bernard Wong, University of Technology, Australia
SECTION II: QUALITY IN THE EARLY STAGES OF IS DELIVERY
Chapter IV. Making Real Progress with the Requirements
Defects Problem ........................................................................................... 90
R. Geoff Dromey, Griffith University, Australia
Chapter V. User Participation in the Quality Assurance of
Requirements Specifications: An Evaluation of Traditional Models
and Animated Systems Engineering Techniques ................................ 112
Heinz D. Knoell, University of Lueneburg, Germany
Chapter VI. Academic Storytelling: The Development of
User-Driven Scenarios .............................................................................. 134
Robert Cox, University of Tasmania, Australia
SECTION III: PROCESS CONTRIBUTION TO IS QUALITY
Chapter VII. Process-Centered Contributions to Information
Systems Quality .......................................................................................... 158
Evan W. Duggan, University of Alabama, USA
Richard Gibson, American University, USA
Chapter VIII. Developer-Driven Quality: Guidelines for
Implementing Software Process Improvements .................................. 181
Gina C. Green, Baylor University, USA
Rosann Webb Collins, University of South Florida, USA
Alan R. Hevner, University of South Florida, USA
Chapter IX. Improving Quality through the Use of Agile Methods
in Systems Development: People and Values in the Quest for
Quality .......................................................................................................... 201
Julie E. Kendall, Rutgers University, USA
Kenneth E. Kendall, Rutgers University, USA
Sue Kong, Rutgers University, USA
Chapter X. Quality Metrics and Bayesian Analysis: The Case of
Extreme Programming .............................................................................. 223
Francisco Macias, Technologic of Monterrey, Mexico
Mike Holcombe, University of Sheffield, England
SECTION IV: MANAGING RISKS OF SPI PROJECTS AND METHODOLOGIES
Chapter XI. Building IT Risk Management Approaches: An Action
Research Method ...................................................................................... 244
Jakob H. Iversen, University of Wisconsin Oshkosh, USA
Lars Mathiassen, Georgia State University, USA
Peter A. Nielsen, Aalborg University, Denmark
Chapter XII. Examining the Quality of Evaluation Frameworks and
Metamodeling Paradigms of Information Systems Development
Methodologies ............................................................................................ 265
Eleni Berki, University of Tampere, Finland
SECTION V: IS QUALITY ISSUES In UNDER-RESEARCHED AREAS
Chapter XIII. Software Quality and Open Source Process .............. 291
Sameer Verma, San Francisco State University, USA
Chapter XIV. Creating IS Quality in Government Settings ............. 311
Catherine Horiuchi, Seattle University, USA
Chapter XV. ERP Quality: Do Individuals Matter? An Australian
Case ............................................................................................................. 328
Jenine Beekhuyzen Griffith University, Australia
About the Authors ..................................................................................... 346
Index ............................................................................................................. 355
